Delivery & Payment

1. Delivery options — SF Express (home delivery or SF store / locker pickup, options shown at checkout); Hongkong Post (ordinary or registered mail for small parcels); in-store pickup (we notify you by email or WhatsApp when ready — please collect within 7 days). 2. Shipping fees — Shown at checkout; orders above the free-shipping threshold ship free. Any remote-area or outlying-island surcharge is displayed before payment. 3. Dispatch time — In-stock items usually ship within 1–2 business days; pre-order or restocking items show an estimated dispatch date. You will receive a tracking number and can follow progress in "Order tracking". 4. Payment methods — Available options depend on your order and area and are shown at checkout: cards (Visa / Mastercard / American Express, processed by licensed providers such as Stripe / PayDollar / QFPAY / KPay); PayMe, AlipayHK, FPS, Octopus, PayPal; cash on delivery (selected items and areas only). We do not store your full card details. 5. Invoices and enquiries — For a company invoice or receipt, leave your company name and business registration details in the order note. For any delivery or payment question, contact us via "Contact us" or the support email in the footer. 7. Foreign currency payments — Our prices are in Hong Kong dollars (HKD). If you pay in another currency, your card issuer, wallet or payment provider may convert at its own rate and charge a foreign transaction fee; the amount debited on your statement prevails. Last updated: 12 September 2026.