Returns & Refunds

We want you to be happy with every purchase. You may request a return or refund within 7 days of receipt if: • The item is faulty or damaged • You received an incorrect or missing item How to apply 1. Contact our customer service within 7 days of receipt with your order number, product name and photos of the issue. 2. Once confirmed, we will tell you how to return the item and where to send it. 3. Return the item with its original packaging and keep proof of postage. Refunds After we receive and check the returned item, the refund will be made via the original payment method. Credit card or e-wallet refunds generally take 7–14 working days, depending on the issuing bank or payment platform. Please note Returns are not accepted for opened and used personal care or hygiene products (unless faulty), custom-made items or products marked as non-returnable, or returns for personal reasons such as a change of mind. If a returned item shows obvious signs of use or is missing packaging, we may make a partial deduction from the refund. If you have any questions, please contact our customer service and we will help you as soon as possible. Return window and refund timeline (supplementary) ・Deadline: request a return or exchange within 7 days of receiving the goods, with your order number and photos (if faulty). ・Condition: items must be unused with complete packaging and accessories (including gifts); opened or used items may be refused. ・Return shipping: we bear the cost if the item is faulty or we shipped the wrong item; for change-of-mind returns you bear the return shipping cost. ・Refunds: once the returned item is confirmed we normally process the refund within 3–5 business days; card refunds depend on the issuer and usually take 7–14 business days; other methods are refunded to the original source where possible (otherwise store credit or bank transfer). ・Exchanges: after we receive and confirm the return we dispatch the replacement; if it is out of stock we will refund instead. Last updated: 12 September 2026.